Shipping & returns

We ship worldwide.
All standard shipments with DHL within Germany are free shipping.

Shipping costs for European and international shipments are added automatically during the ordering process.

 

The delivery time within Germany is usually 1-3 days.

 

Returns National

For returns for orders from Germany, please return the package including the cloth and shipping bag to the address below. Unfortunately, we can not pay the return shipping costs.


You are welcome to use the package we use for the return.

 

Note about refunds:

Please make sure that the items you want to return are returned to us in perfect condition and without any signs of wear. The cloth should be returned to us unwashed. Please avoid damages and impurities. Please return the goods to us in a resaleable condition. If possible use the original packaging for return. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage.

The complaints are not subject to:

a) slight variations in size, shade of the fabric, small and scattered bundles or thickening in the fabric

b) the natural wear of the product,

c) mechanical damage, shrinkage (until 10%) and defects in the products, if they are caused by the defect or improper care.

 

The sandiia UG (Haftungsbeschränkt) is never liable for improper use of the slings, for non-compliance with the instructions, for failing to follow the safety instructions, for wearing a broken sling or for other things that endanger the safety of baby / child or damage the health.

 

Address for returns:

SmartUp 
c/o sandiia UG
Hüttenstraße 100-102
50170 Kerpen

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sandiia UG (Haftungsbeschränkt)  kontakt@sandiia.de  
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